--- title: How to get help from vis|ability description: Support process --- [Skip to content](https://knowledge.vis-ability.com/en/vis-ability.co-knowledge/how-to-get-help-from-visability#main-content) [![viz2020-dark-Jul-07-2026-10-21-54-0124-PM](https://knowledge.vis-ability.com/hs-fs/hubfs/viz2020-dark-Jul-07-2026-10-21-54-0124-PM.png?width=250&height=59&name=viz2020-dark-Jul-07-2026-10-21-54-0124-PM.png)](https://www.vis-ability.com) Open main navigation Close main navigation - [Contact us](https://www.vis-ability.com/contact-us) [Contact us](https://www.vis-ability.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. 1. [Vis|Ability Knowledge Base](https://knowledge.vis-ability.com/en/vis-ability.co-knowledge?hsLang=en) 2. [Help and Support](https://knowledge.vis-ability.com/en/vis-ability.co-knowledge/help-and-support?hsLang=en) 3. [Support Resources](https://knowledge.vis-ability.com/en/vis-ability.co-knowledge/help-and-support?hsLang=en#support-resources) October 7, 2026 # How to get help from vis|ability ## For technical support or general assistance **Overview** [![How to Get Help from vis 2](https://knowledge.vis-ability.com/hs-fs/hubfs/How%20to%20Get%20Help%20from%20vis%202.png?width=670&height=335&name=How%20to%20Get%20Help%20from%20vis%202.png)](https://heyzine.com/flip-book/4a33fdc645.html)   Whether you have a question, need assistance with your vis|ability system, or are experiencing an issue, we want to make it easy to get connected with the right resources. There are several ways to find answers and request assistance, from searching the vis|ability Knowledge Hub to working with your System Integrator or contacting the vis|ability team directly. This article explains where to start, how to request help, and what to expect after your request has been submitted. **Start with the Knowledge Hub** The **vis|ability Knowledge Hub** is a great place to start whenever you have a question or need additional information about your system. The Knowledge Hub contains resources for Users, Administrators, IT Staff, and System Integrators covering topics such as: - Using the vis|ability software platform - System administration and configuration - Hardware and system setup - Software installation and maintenance - Troubleshooting common issues - Training and best practices There are two easy ways to find what you need: **Search the Knowledge Hub** Use the **search bar at the top of the Knowledge Hub** to quickly find articles, guides, and troubleshooting resources related to your question. Searching the Knowledge Hub may provide the information you need without having to submit a support request. **Ask the AI Agent** You can also ask the **AI Agent directly from the Knowledge Hub**. Simply describe your question or issue in your own words. The AI Agent may be able to provide an immediate answer or help point you toward the information you need. Asking the AI Agent can also **notify the vis|ability Support Team that assistance may be needed**, providing an easy way to bring your question or issue to our attention. If the AI Agent provides the information you need, you may be able to continue working immediately. If additional assistance is required, the Support Team can follow up and help determine the appropriate next steps. **Contact Your System Integrator** If your vis|ability system was purchased, installed, or is supported through a **System Integrator**, they may be your primary point of contact for support. Your System Integrator can assist with questions or issues related to your specific installation, including: - - **System configuration** - **Local hardware and infrastructure** - **Displays and connected devices** - **Network connectivity** - **Integrated third-party systems** - **Other components of your installed solution** When additional assistance is required, your System Integrator can work directly with the vis|ability team to troubleshoot or escalate the issue. **Contact vis|ability Directly** If you need assistance directly from the vis|ability team, you can submit a request through our **Contact Us** page. [**Contact vis|ability**](https://www.vis-ability.com/contact-us?utm_source=chatgpt.com) When submitting a request, provide as much information as possible to help our team understand the issue and begin troubleshooting. Helpful information may include: - - System or site name - A clear description of the issue or request - When the issue began - Users, workstations, displays, or components affected - Screenshots or error messages - Any troubleshooting already performed - Your preferred contact information Providing this information up front can help the team understand the situation and determine the appropriate next steps more quickly. **Use the Customer Portal** Existing customers can access the **vis|ability Customer Portal** to view support information associated with their account or organization. [**Open the vis|ability Customer Portal**](https://knowledge.vis-ability.com/tickets-view?utm_source=chatgpt.com&hsLang=en) The Customer Portal provides a centralized location for viewing your support activity and staying informed about your requests. **What Happens Next?** Once your request is received, the appropriate team will review the information provided and determine the next steps. You should receive an **email confirmation letting you know that your request has been received and that a support ticket has been created and assigned**. This confirms that your request is in our system and has been routed to the appropriate team member. From there, the assigned team member will review your request and may contact you for additional information, troubleshooting, or coordination as needed. Some requests can be resolved quickly through guidance, the AI Agent, or existing Knowledge Hub resources. Others may require additional troubleshooting, remote assistance, coordination with your System Integrator, or escalation within the vis|ability team. Throughout the process, our goal is to make sure your request reaches the right resources and that you have a clear path toward resolution. For more information about how support requests are handled and escalated, see **Understanding the vis|ability Support & Escalation Process**. - [Home](https://knowledge.vis-ability.com/en/vis-ability.co-knowledge) - [Product Commissioning](https://knowledge.vis-ability.com/productcommissioning) - [Training](https://knowledge.vis-ability.com/product-training) - [Partners](https://knowledge.vis-ability.com/en/partner-portal) - [Customer Portal](https://knowledge.vis-ability.com/tickets-view?status=all&view=my_tickets&offset=0) [![viz2024-activu-KO](https://knowledge.vis-ability.com/hs-fs/hubfs/viz2024-activu-KO.png?width=254&height=68&name=viz2024-activu-KO.png "viz2024-activu-KO")](https://www.vis-ability.com) [mailto:info@vis-ability.com](mailto:info@vis-ability.com) Copyright © 2025